이전 단계의 비공개 테스트 트랙에 빌드를 제출했으며 빌드 상태가 출시로 설정되어 있는지 확인합니다.
기기 호환성
출시 설정을 확인한 후 Google Play Console에서 다음 설정을 확인합니다.
도달범위 및 기기 > 기기 카탈로그 > 모든 기기로 이동한 후 검색창에 Google Play Games for PC를 입력합니다.
기기 모드(google vsoc_kiwi_x86_64): 지원됨
기기 모드(google vsoc_kiwi_x86_64)에 지원됨이라는 라벨이 지정되어 있는지 확인합니다.
라벨이 지원되지 않음으로 지정되어 있는 경우 화살표 아이콘을 클릭한 다음 더보기를 클릭하면 문제 해결 세부정보가 표시됩니다.
기기 무결성
인증 절차 중에 Play Console에서 신뢰할 수 없는 기기 제외를 사용 설정하면 안 됩니다. Google Play Console의 옵션을 사용하면 무결성 검사를 통과하지 못한 기기에서 Google Play의 앱을 설치하지 못하도록 차단할 수 있으며, Google 검토자도 게임에 액세스할 수 없습니다.
도달범위 및 기기 > 기기 카탈로그 > 기기 제외 규칙 > Play Integrity 확인
인증 절차 중에 PC용 Google Play 게임즈 게임의 기기 카탈로그에서 이 제외 규칙을 사용 설정하면 안 됩니다. 게임이 인증을 통과한 후 사용 설정할 수 있습니다.
이 페이지에 나와 있는 콘텐츠와 코드 샘플에는 콘텐츠 라이선스에서 설명하는 라이선스가 적용됩니다. 자바 및 OpenJDK는 Oracle 및 Oracle 계열사의 상표 또는 등록 상표입니다.
최종 업데이트: 2025-07-27(UTC)
[[["이해하기 쉬움","easyToUnderstand","thumb-up"],["문제가 해결됨","solvedMyProblem","thumb-up"],["기타","otherUp","thumb-up"]],[["필요한 정보가 없음","missingTheInformationINeed","thumb-down"],["너무 복잡함/단계 수가 너무 많음","tooComplicatedTooManySteps","thumb-down"],["오래됨","outOfDate","thumb-down"],["번역 문제","translationIssue","thumb-down"],["샘플/코드 문제","samplesCodeIssue","thumb-down"],["기타","otherDown","thumb-down"]],["최종 업데이트: 2025-07-27(UTC)"],[],[],null,["# Troubleshoot game compatibility with the developer emulator\n\nThis topic describes the troubleshooting steps to take when your game fails to\nload in the [developer emulator](/games/playgames/pg-emulator) for\nGoogle Play Games on PC. After you complete these steps you can make\nanother attempt to test your game in the emulator.\n\nBefore you get started\n----------------------\n\nBefore you get started, make sure that you've completed the steps in the\nfollowing guides:\n\n- The [get started guide](/games/playgames/start) for Google Play Games on PC.\n\n- The [developer emulator](/games/playgames/pg-emulator) guide.\n\nVerify Play Console settings\n----------------------------\n\nIn Google Play Console, verify that the following settings are configured:\n\n### Release\n\n1. **Form Factor** : **Google Play Games on PC only**\n\n - Go to **Settings \\\u003e Advanced settings \\\u003e Form factor** and verify that **Google Play Games on PC only** is added.\n2. **Closed testing** : **Google Play Games on PC only**\n\n - Go to the **Closed testing** track and verify that **Google Play Games on PC only** is added. (Only necessary if you choose to create a dedicated track for Google Play Games on PC.)\n3. **Countries / regions** : **United States** , **United Kingdom**\n\n - Go to the **Countries / regions** tab in the **Closed testing** track and verify that **United States** and **United Kingdom** are added.\n4. **Google Groups** : `play-multiplatform-test-track@googlegroups.com`\n\n - Go to **Testers tab \\\u003e Google Groups** and verify that `play-multiplatform-test-track@googlegroups.com`\n - You can also grant track access by [creating your own group](https://support.google.com/googleplay/android-developer/answer/9845334#create_additional_track&zippy=%2Ccreate-additional-closed-test-tracks-for-your-development-teams) under this setting.\n5. **Build status** : **Release**\n\n - Verify that you submitted a build on the **Closed testing** track from the previous steps and that the **Build status** is set to **Release**.\n\n### Device compatibility\n\nAfter you verify your release settings, verify the following settings in\nGoogle Play Console:\n\n1. Go to **Reach and devices \\\u003e Device catalog \\\u003e All devices** and then type\n `Google Play Games for PC` in the search bar.\n\n2. **Device mode(google vsoc_kiwi_x86_64)** : **Supported**\n\n 1. Verify that **Device mode(google vsoc_kiwi_x86_64)** is labeled as **Supported** .\n - If it is labeled as **Unsupported** , click the arrow icon, and then **Show more** to display to display details about fixing the issue.\n\n### Device integrity\n\nDuring certification process, do not turn on untrustworthy device exclusion in Play Console. An option in the Google Play Console allows you to\n[prevent your app from being available to install](/google/play/integrity/additional-tools#prevent-untrustworthy-devices-from-getting-app)\nfrom Google Play on devices that don't pass integrity checks which also prevent Google reviewers from accessing the game.\n\nCheck **Reach and devices \\\u003e Device catalog \\\u003e Device exclusion rules \\\u003e Play Integrity**\n\nDon't enable this exclusion rule in the device catalog for\nGoogle Play Games on PC games during the certification process. You can enable it after your game pass certification."]]
