Google Play is dedicated to protecting developers and maintaining a fair ecosystem for all users. When users request a refund or chargeback, Google Play evaluates the request based on various signals. To help support chargeback disputes with financial institutions, you can provide refund preference and purchase usage to Google Play for consideration.
Provide refund suggestions
Check for notifications: When a user initiates a chargeback that requires developer review, Google Play sends the
PendingRefundReviewNotificationReal Time Developer Notification.Collect evidence and respond: Evaluate the user's request and respond within 24 hours of receiving the notification by calling the
ReviewRefundAPI. Provide a refund preference and any relevant purchase usage evidence to help Google Play dispute the chargeback. Google Play records your first API call in response to a notification and ignores subsequent calls, while still returning anOKstatus.
For more information, see Google Play Developer API Getting Started guide.
ReviewRefund API reference
For detailed specifications of the request and response body, see ReviewRefund API Reference.