If you need assistance or have questions regarding the Apps Experience Program (AEP) guidelines, application review status, or service fee configurations, you can reach out to the Google Play support team.
Depending on whether you have a Google Play Console account, choose one of the following support options:
Option 1: Developers with a Google Play Console account
If you already have a Google Play Console developer account, submit a support request directly through the Console interface. This ensures our support team can securely identify your publisher account and linked applications.
Support form request
To submit a support request, follow these steps in the Play Console:
- Open Help and click Create support ticket.
- Select the Play Programs topic and then select Apps Experience Program (AEP).
- Select the package names of the app.
- Select an issue type:
- General program, eligibility, or billing question
- I need help meeting a guideline
- I want to request an exemption from a guideline
- Enter a brief description of the issue.
- Click Submit.
Option 2: Developers without a Google Play Console account
If you don't have a Google Play Console developer account, submit a request using the support form.
Please include the following information in your support request submission to help us process your inquiry efficiently:
- Your organization name and contact details
- The package names of any apps you plan to enroll (if applicable)
- A brief description of your platform or technical integration questions